Welcome to Shop Melissa UAE. These Terms of Use govern your access to and use of the website, products, and services available through shopmelissa.ae.

By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, together with our Privacy Policy, Return, Refund & Exchange Policy, Shipping Policy, Payment Methods page, and any other policies referenced herein.

If you do not agree with these Terms, you should not use this website.

1. Seller Information

Products and services offered through shopmelissa.ae are sold by:

JNine Trading L.L.C-FZ

All references to "Shop Melissa UAE", "we", "our", or "us" refer to JNine Trading L.L.C-FZ unless otherwise stated.

2. Eligibility

Purchases may only be made by individuals who:

• Are at least eighteen (18) years of age; or
• Are using the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that you meet these eligibility requirements and have the legal capacity to enter into binding agreements.

3. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful activities.
• Interfere with the security or operation of the website.
• Attempt unauthorized access to systems, accounts, or data.
• Copy, reproduce, distribute, or exploit website content without prior written permission.

We reserve the right to suspend or terminate access to users who violate these Terms.

4. Product Information

We strive to ensure that product descriptions, images, pricing, and availability information are accurate.

However:

• Product colors may vary depending on device displays.
• Product availability may change without notice.
• Errors in descriptions, pricing, or availability may occasionally occur.

We reserve the right to correct errors and update information at any time.

5. Orders and Contract Formation

Submitting an order constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging receipt of your request. This acknowledgment does not constitute acceptance of your order.

A legally binding contract is formed only when we issue a dispatch confirmation and the order is released for shipment.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product unavailability.
• Pricing errors.
• Payment authorization failure.
• Suspected fraud or misuse.

6. Pricing and Taxes

All prices displayed on shopmelissa.ae are shown in United Arab Emirates Dirhams (AED).

Unless otherwise stated, prices include applicable UAE Value Added Tax (VAT).

We reserve the right to modify pricing, promotions, and product availability without prior notice.

7. Payments

Payments are securely processed through authorized third-party payment service providers.

All transactions are subject to:

• Payment authorization.
• Security screening.
• Fraud prevention and verification procedures.

We reserve the right to refuse or cancel transactions that fail authorization or security checks.

8. Delivery

Delivery services are provided in accordance with our Shipping Policy.

Delivery timeframes displayed on the website are estimates only and may vary due to operational requirements, courier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.

We are not liable for delays caused by third-party logistics providers.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.

Customers should review that policy before making a purchase.

10. Intellectual Property

All website content, including but not limited to:

• Text
• Graphics
• Logos
• Images
• Product content
• Website design

is owned by or licensed to Shop Melissa UAE and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

• Shop Melissa UAE shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or purchased products.
• Our total liability in relation to any claim shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

13. Changes to These Terms

We reserve the right to amend or update these Terms of Use at any time.

Any updates will become effective upon publication on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE, unless otherwise required by applicable law.

15. Contact Us

If you have any questions regarding these Terms of Use, please contact us at:

contact@shopmelissa.ae

or through the Contact Us page available on our website.

We want you to be completely satisfied with your purchase. Eligible items may be returned within 14 days of delivery provided they are unworn, unused, in their original condition, and include all original packaging, tags, and proof of purchase.

For change-of-mind returns within the UAE, a handling fee of AED 25 may apply.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible, ideally within 48 hours of receiving your order. This will help us resolve your request more quickly.

Approved refunds are typically processed to the original payment method within 7–10 business days after the returned item has been inspected and approved.

Exchanges are subject to stock availability. If the requested item is unavailable, a refund or suitable alternative may be offered.

To start a return or exchange request, visit My Account > Order History or contact our Customer Support team for assistance.

This Return, Refund & Exchange Policy governs returns, refunds, and exchanges for purchases made through Shop Melissa UAE. This policy should be read together with our Shipping Policy, Terms of Use, and Customer Care Returns & Exchanges information.

1. Return Eligibility

We want you to be satisfied with your purchase. Eligible items may be returned within fourteen (14) days of delivery, provided that they:

• Are unworn, unused, and in their original condition.
• Include all original packaging, labels, and tags.
• Are accompanied by proof of purchase or order confirmation.
• Are free from damage caused after delivery.

Shop Melissa UAE reserves the right to inspect all returned items before approving a refund or exchange request.

Returns that do not meet the above conditions may be refused and returned to the customer.

2. Change-of-Mind Returns

For eligible change-of-mind returns within the UAE, a handling fee of AED 25 may be deducted from the refund amount or charged separately, where applicable.

Shipping fees, if any, are generally non-refundable unless required by applicable law.

3. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact our Customer Support team as soon as possible and ideally within forty-eight (48) hours of receiving your order.

Providing photographs and relevant order details may help us resolve your request more quickly.

Where a product is confirmed to be defective, damaged, or incorrectly supplied, Shop Melissa UAE will provide an appropriate remedy in accordance with applicable UAE consumer protection laws.

Nothing in this policy affects your statutory rights under applicable law.

4. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds are typically processed to the original payment method within seven (7) to ten (10) business days. Processing times may vary depending on your payment provider, issuing bank, or card network.

Shop Melissa UAE is not responsible for delays caused by third-party financial institutions after a refund has been issued.

5. Exchanges

Exchanges are subject to product availability at the time the exchange request is processed.

If the requested replacement item is unavailable, we may offer:

• An alternative size or available product.
• Store credit (where applicable).
• A refund in accordance with this policy.

Shop Melissa UAE reserves the right to decline exchange requests that do not meet the eligibility requirements outlined above.

6. Non-Returnable Items

For hygiene, safety, or other operational reasons, certain items may not be eligible for return or exchange unless defective or required by law. Any such exclusions will be clearly communicated where applicable.

7. How to Start a Return

To request a return or exchange, please log in to your account and navigate to:

My Account → Order History

Follow the return request instructions provided or contact Customer Support for assistance.

8. Policy Updates

Shop Melissa UAE reserves the right to amend or update this Return, Refund & Exchange Policy at any time. Any changes will become effective upon publication on this page.

9. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact our Customer Support team through the Contact Us page.

For additional information, please refer to our Shipping Policy and Terms of Use.

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of orders placed through Shop Melissa UAE. This policy should be read together with our Terms of Use and Customer Care Shipping information.

1. Delivery Coverage

Shop Melissa UAE currently delivers exclusively within the seven emirates of the United Arab Emirates (UAE), including:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Umm Al Quwain
• Ras Al Khaimah
• Fujairah

At this time, we do not offer international shipping.

2. Order Processing and Delivery Times

Orders are generally processed within one (1) business day following successful payment authorization and order confirmation.

Estimated standard delivery times are:

• 1–3 business days within the UAE

Delivery timelines are estimates only and may vary due to factors beyond our control, including public holidays, weather conditions, courier delays, peak shopping periods, or remote delivery locations.

Shop Melissa UAE is not liable for delays caused by third-party courier services or circumstances outside our reasonable control.

3. Shipping Fees

Shipping is currently provided free of charge across the UAE unless otherwise stated during checkout or as part of a specific promotional campaign.

If shipping charges apply in the future, the applicable fees will be clearly displayed before the completion of your purchase.

4. Delivery Requirements

Customers are responsible for providing accurate delivery information, including:

• Full delivery address
• Contact number
• Recipient details

Shop Melissa UAE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, refusal to accept the shipment, or repeated failed delivery attempts, additional re-delivery charges may apply.

In certain circumstances, orders may be returned to our warehouse. Any re-shipment may be subject to additional charges.

6. Order Tracking

Where available, tracking information will be provided once an order has been dispatched. Customers can use the provided tracking details to monitor the progress of their shipment.

7. Changes to This Policy

Shop Melissa UAE reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective upon publication on this page.

8. Contact Us

For questions regarding shipping, delivery status, or order fulfillment, please contact our Customer Support team through the Contact Us page.

For additional information, please refer to our Terms of Use and Customer Care Shipping page.

This Cookie Policy explains how Shop Melissa UAE uses cookies and similar technologies when you visit and use our website.

By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy and your selected cookie preferences.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, remember your preferences, improve performance, and provide a better user experience.

2. How We Use Cookies

We use cookies to support website functionality, enhance customer experience, and improve our services.

The cookies we use may include:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as:

• Shopping cart functionality
• Secure checkout
• Account login and authentication
• Website security and fraud prevention

These cookies cannot be disabled as they are required for the operation of the website.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website by collecting anonymous information such as:

• Pages visited
• Time spent on the website
• Navigation patterns
• Website performance metrics

This information helps us improve the functionality and performance of our website.

Preference Cookies

Preference cookies allow the website to remember your choices and settings, such as:

• Language preferences
• Region selection
• User preferences and settings

These cookies help provide a more personalized browsing experience.

3. Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie banner and preference settings available on the website.

When visiting our website, you may choose to:

• Accept All Cookies
• Reject Non-Essential Cookies
• Customize Your Cookie Preferences

Please note that disabling certain cookies may affect website functionality and your browsing experience.

4. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers that help us operate our website, analyze performance, process payments, or improve customer experience.

These third parties may collect information in accordance with their own privacy policies.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Any updates will be posted on this page with a revised effective date.

6. Contact Us

If you have any questions regarding our use of cookies or this Cookie Policy, please contact our Customer Support team through the Contact Us page.

For more information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

These Promotions Terms govern all promotional offers, discount codes, vouchers, store credits, and marketing campaigns offered by Shop Melissa UAE. By participating in any promotion, you agree to these terms in addition to our Terms of Use.

1. General Rules

Promotions may be subject to specific terms and conditions, including but not limited to:

• Limited-time availability and expiration dates.
• Product, category, or brand exclusions.
• Minimum purchase requirements.
• Limited stock availability.
• One-time use restrictions.
• Geographic or customer eligibility requirements.

Unless otherwise stated, promotions cannot be combined with other offers, discounts, or promotional codes.

Shop Melissa UAE reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

2. Misuse and Fraud Prevention

Any misuse of promotions, discount codes, referral programs, or other promotional offers is strictly prohibited.

Shop Melissa UAE reserves the right to:

• Cancel orders associated with suspected abuse, misuse, or fraudulent activity.
• Refuse promotional benefits where eligibility requirements have not been met.
• Suspend or restrict customer accounts involved in promotional misconduct.

Our decision regarding promotional eligibility and misuse shall be final.

3. Cash Redemption

Promotional discounts, credits, vouchers, gift offers, and other promotional benefits:

• Have no cash value.
• Cannot be exchanged, transferred, or redeemed for cash.
• Cannot be refunded if unused or expired.

Exceptions may apply only where required by applicable law.

4. Contact Us

If you have any questions regarding promotions, discount codes, or campaign terms, please contact our Customer Support team through the Contact Us page.

For additional information, please refer to our Terms of Use.