Returns & Exchanges
Not the perfect fit? We make returns easy.
You may return or exchange eligible unworn items within 14 days of delivery, provided they are returned in their original condition with all packaging, labels, and tags intact.
A flat AED 25 return handling fee applies to eligible change-of-mind returns within the UAE.
Return fees do not apply to defective, damaged, or incorrectly supplied items.
Approved refunds are typically processed to the original payment method within 7–10 business days.
1. Access Your Order
Log in to your Melissa account and navigate to My Account > Order History.
2. Submit Your Request
Select the relevant order and click Return or Exchange.
3. Choose a Resolution
Select the reason for your request and choose either a refund or exchange, where available.
4. Prepare Your Return
Print the prepaid return label (if provided) or arrange the recommended courier collection.
5. Ship Your Item
Pack the item securely in its original packaging and hand it over to the courier.
The following items are not eligible for return or exchange unless required by applicable law:
- Items marked as Final Sale.
- Gift cards and promotional vouchers.
- Products showing signs of wear, use, damage, or alteration after delivery.
- Items returned without original packaging, labels, or tags.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact our Customer Support team as soon as possible, ideally within 48 hours of delivery. Providing photographs and order details will help us resolve the issue more quickly.
