Shop Melissa UAE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit or make purchases through shopmelissa.ae.

This Privacy Policy should be read together with our Cookie Policy, Terms of Use, and Payment Methods page.

1. Who We Are

shopmelissa.ae is operated by:

JNine Trading L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

For privacy-related enquiries, please contact:

Email: contact@shopmelissa.ae

2. Information We Collect

Depending on your interaction with our website, we may collect the following categories of personal information:

Identity Information

• Full name
• Date of birth (where applicable)
• Customer account information

Contact Information

• Email address
• Telephone number
• Billing address
• Delivery address

Order and Transaction Information

• Purchase history
• Order details
• Returns and exchanges
• Payment transaction information

Account Information

• Login credentials
• Account preferences
• Saved information associated with your account

Technical and Browsing Information

• IP address
• Browser type and device information
• Website usage data
• Session and navigation information

Marketing Preferences

• Communication preferences
• Subscription status
• Marketing consent records

3. Payments

For your security, Shop Melissa UAE does not store full credit card or debit card details.

All payments are securely processed through authorized third-party payment service providers that apply industry-standard security measures and payment protection controls.

4. How We Use Your Information

We may use personal information for the following purposes:

• Processing and fulfilling orders.
• Arranging shipment and delivery.
• Managing returns, refunds, and exchanges.
• Providing customer support and responding to enquiries.
• Verifying transactions and preventing fraud.
• Improving website functionality and customer experience.
• Conducting business analytics and operational activities.
• Complying with legal, regulatory, and compliance obligations.
• Sending promotional communications where you have provided consent or where permitted by law.

5. Legal Basis for Processing

Where required by applicable law, we process personal data based on one or more of the following legal grounds:

• Performance of a contract with you.
• Compliance with legal or regulatory obligations.
• Legitimate business interests.
• Your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent at any time, subject to legal limitations.

6. Sharing of Information

We may share personal information with trusted third parties where necessary to operate our business and provide services, including:

• Logistics and delivery providers.
• Payment service providers.
• Fraud prevention and security providers.
• Customer support providers.
• Technology, hosting, and operational service providers.
• Legal, regulatory, or governmental authorities where required by law.

We do not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers may process or store personal information outside the United Arab Emirates.

Where international transfers occur, we will implement appropriate safeguards and protections as required under applicable laws and regulations.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate and secure the website.
• Remember user preferences.
• Improve website performance.
• Analyze website traffic and usage.
• Enhance customer experience.

For more information, please refer to our Cookie Policy.

9. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy.
• Provide services to customers.
• Meet legal, accounting, tax, and regulatory requirements.
• Resolve disputes and enforce agreements.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal requirements.

11. Your Rights

Subject to applicable UAE laws, including the UAE Personal Data Protection Law (PDPL), you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

Requests may be subject to identity verification and applicable legal limitations.

12. Marketing Communications

If you subscribe to marketing communications, we may send updates regarding products, promotions, and special offers.

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in marketing emails.
• Updating your account preferences.
• Contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.

Any updates will be published on this page together with the revised effective date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

JNine Trading L.L.C-FZ
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

Email: contact@shopmelissa.ae

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.