Terms of service
Welcome to Shop Melissa UAE. These Terms of Use govern your access to and use of the website, products, and services available through shopmelissa.ae.
By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, together with our Privacy Policy, Return, Refund & Exchange Policy, Shipping Policy, Payment Methods page, and any other policies referenced herein.
If you do not agree with these Terms, you should not use this website.
1. Seller Information
Products and services offered through shopmelissa.ae are sold by:
JNine Trading L.L.C-FZ
All references to "Shop Melissa UAE", "we", "our", or "us" refer to JNine Trading L.L.C-FZ unless otherwise stated.
2. Eligibility
Purchases may only be made by individuals who:
- Are at least eighteen (18) years of age; or
- Are using the website under the supervision of a parent or legal guardian.
By placing an order, you confirm that you meet these eligibility requirements and have the legal capacity to enter into binding agreements.
3. Website Use
You agree to use this website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for fraudulent or unlawful activities.
- Interfere with the security or operation of the website.
- Attempt unauthorized access to systems, accounts, or data.
- Copy, reproduce, distribute, or exploit website content without prior written permission.
We reserve the right to suspend or terminate access to users who violate these Terms.
4. Product Information
We strive to ensure that product descriptions, images, pricing, and availability information are accurate.
However:
- Product colors may vary depending on device displays.
- Product availability may change without notice.
- Errors in descriptions, pricing, or availability may occasionally occur.
We reserve the right to correct errors and update information at any time.
5. Orders and Contract Formation
Submitting an order constitutes an offer by you to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging receipt of your request. This acknowledgment does not constitute acceptance of your order.
A legally binding contract is formed only when we issue a dispatch confirmation and the order is released for shipment.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability.
- Pricing errors.
- Payment authorization failure.
- Suspected fraud or misuse.
6. Pricing and Taxes
All prices displayed on shopmelissa.ae are shown in United Arab Emirates Dirhams (AED).
Unless otherwise stated, prices include applicable UAE Value Added Tax (VAT).
We reserve the right to modify pricing, promotions, and product availability without prior notice.
7. Payments
Payments are securely processed through authorized third-party payment service providers.
All transactions are subject to:
- Payment authorization.
- Security screening.
- Fraud prevention and verification procedures.
We reserve the right to refuse or cancel transactions that fail authorization or security checks.
8. Delivery
Delivery services are provided in accordance with our Shipping Policy.
Delivery timeframes displayed on the website are estimates only and may vary due to operational requirements, courier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.
We are not liable for delays caused by third-party logistics providers.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.
Customers should review that policy before making a purchase.
10. Intellectual Property
All website content, including but not limited to:
- Text
- Graphics
- Logos
- Images
- Product content
- Website design
is owned by or licensed to Shop Melissa UAE and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
11. Limitation of Liability
To the fullest extent permitted by applicable law:
- Shop Melissa UAE shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or purchased products.
- Our total liability in relation to any claim shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
13. Changes to These Terms
We reserve the right to amend or update these Terms of Use at any time.
Any updates will become effective upon publication on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms of Use shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE, unless otherwise required by applicable law.
15. Contact Us
If you have any questions regarding these Terms of Use, please contact us at:
or through the Contact Us page available on our website.
