This Return, Refund & Exchange Policy governs returns, refunds, and exchanges for purchases made through Shop Melissa UAE. This policy should be read together with our Shipping Policy, Terms of Use, and Customer Care Returns & Exchanges information.

1. Return Eligibility

We want you to be satisfied with your purchase. Eligible items may be returned within fourteen (14) days of delivery, provided that they:

• Are unworn, unused, and in their original condition.
• Include all original packaging, labels, and tags.
• Are accompanied by proof of purchase or order confirmation.
• Are free from damage caused after delivery.

Shop Melissa UAE reserves the right to inspect all returned items before approving a refund or exchange request.

Returns that do not meet the above conditions may be refused and returned to the customer.

2. Change-of-Mind Returns

For eligible change-of-mind returns within the UAE, a handling fee of AED 25 may be deducted from the refund amount or charged separately, where applicable.

Shipping fees, if any, are generally non-refundable unless required by applicable law.

3. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact our Customer Support team as soon as possible and ideally within forty-eight (48) hours of receiving your order.

Providing photographs and relevant order details may help us resolve your request more quickly.

Where a product is confirmed to be defective, damaged, or incorrectly supplied, Shop Melissa UAE will provide an appropriate remedy in accordance with applicable UAE consumer protection laws.

Nothing in this policy affects your statutory rights under applicable law.

4. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds are typically processed to the original payment method within seven (7) to ten (10) business days. Processing times may vary depending on your payment provider, issuing bank, or card network.

Shop Melissa UAE is not responsible for delays caused by third-party financial institutions after a refund has been issued.

5. Exchanges

Exchanges are subject to product availability at the time the exchange request is processed.

If the requested replacement item is unavailable, we may offer:

• An alternative size or available product.
• Store credit (where applicable).
• A refund in accordance with this policy.

Shop Melissa UAE reserves the right to decline exchange requests that do not meet the eligibility requirements outlined above.

6. Non-Returnable Items

For hygiene, safety, or other operational reasons, certain items may not be eligible for return or exchange unless defective or required by law. Any such exclusions will be clearly communicated where applicable.

7. How to Start a Return

To request a return or exchange, please log in to your account and navigate to:

My Account → Order History

Follow the return request instructions provided or contact Customer Support for assistance.

8. Policy Updates

Shop Melissa UAE reserves the right to amend or update this Return, Refund & Exchange Policy at any time. Any changes will become effective upon publication on this page.

9. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact our Customer Support team through the Contact Us page.

For additional information, please refer to our Shipping Policy and Terms of Use.