This Shipping Policy outlines the terms and conditions governing the shipment and delivery of orders placed through Shop Melissa UAE. This policy should be read together with our Terms of Use and Customer Care Shipping information.

1. Delivery Coverage

Shop Melissa UAE currently delivers exclusively within the seven emirates of the United Arab Emirates (UAE), including:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Umm Al Quwain
• Ras Al Khaimah
• Fujairah

At this time, we do not offer international shipping.

2. Order Processing and Delivery Times

Orders are generally processed within one (1) business day following successful payment authorization and order confirmation.

Estimated standard delivery times are:

• 1–3 business days within the UAE

Delivery timelines are estimates only and may vary due to factors beyond our control, including public holidays, weather conditions, courier delays, peak shopping periods, or remote delivery locations.

Shop Melissa UAE is not liable for delays caused by third-party courier services or circumstances outside our reasonable control.

3. Shipping Fees

Shipping is currently provided free of charge across the UAE unless otherwise stated during checkout or as part of a specific promotional campaign.

If shipping charges apply in the future, the applicable fees will be clearly displayed before the completion of your purchase.

4. Delivery Requirements

Customers are responsible for providing accurate delivery information, including:

• Full delivery address
• Contact number
• Recipient details

Shop Melissa UAE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, refusal to accept the shipment, or repeated failed delivery attempts, additional re-delivery charges may apply.

In certain circumstances, orders may be returned to our warehouse. Any re-shipment may be subject to additional charges.

6. Order Tracking

Where available, tracking information will be provided once an order has been dispatched. Customers can use the provided tracking details to monitor the progress of their shipment.

7. Changes to This Policy

Shop Melissa UAE reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective upon publication on this page.

8. Contact Us

For questions regarding shipping, delivery status, or order fulfillment, please contact our Customer Support team through the Contact Us page.

For additional information, please refer to our Terms of Use and Customer Care Shipping page.